Customer Service Practitioner - Level 2 Apprenticeship (WBL)
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace or digitally. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
- Course Information
- Course Code
- WQ2CUS
- Validated By
- City & Guilds
- Learner Aim Reference
- 60135621
- Attendance Pattern
- Daytime
- Course Level
- Level 2
- Study Mode
- Apprenticeship
- Course Location
- work based
- Age Group
- Apprenticeships (16+)
- Course Duration
- 12 +4 End Point Assessment (EPA) months and 1 week
