Customer Service Specialist - Level 3 Apprenticeship (WBL)
The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often a first point of call for complicated or ongoing customer problems.
- Course Information
- Course Code
- WQ3CUS
- Validated By
- City & Guilds
- Attendance Pattern
- Daytime
- Course Level
- Level 3
- Study Mode
- Apprenticeship
- Course Location
- work based
- Age Group
- Apprenticeships (16+)
- Course Duration
- 15 +4 End Point Assessment (EPA) months
