This qualification will give you the core skills to lead a team successfully and the confidence to tackle difficult issues, like underperformance. You’ll learn how to plan, allocate and monitor work; tools and techniques to develop yourself as a leader; and how to get the most from your team.

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This qualification is aimed at practising or aspiring managers and leaders who are typically accountable to a senior manager or business owner. The primary role of a practising or aspiring manager and leader is to lead and manage individuals and teams to deliver aims and objectives in line with organisational strategy.

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An Operations or Departmental Manager is someone who manages teams and/ or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

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This occupation is found in the public and private industries to ensure that their organisations fulfil the requirements of their customers and other stakeholders. A fully competent Quality Practitioner can work in a wide range of organisations (from multi-nationals to SMEs), including automotive, defence, food, pharmaceutical, nuclear, retail, financial services, logistics services, public sector and government.

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An apprenticeship in Team Leading provides you with an understanding of your role, function and responsibilities. It will also establish the limits of your authority and accountability. You will be experiencing the role whilst developing new skills. You will be guided and supported in your decisions as a new leader, ensuring you can operate in the work place feeling motivated and confident that you can make a difference.

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