Ref CS07 Apprentice Shipping Specialist (Customer Service)
To learn all aspects of shipping and freight forwarding in order to deliver first class customer service. This could develop in to finance or sales as the apprenticeship develops.
Apprenticeship Information
| Start Date | 17/03/2025 |
| Location | PR7 6TE |
| Occupational Areas | Customer Service |
| Closing Date | 07/03/2025 |
| Wage | £283 Week |
| Working Week | Mon—Fri 9.00 to 5.00pm |
| Apprenticeship Duration |
15 |
| Apprenticeship Level | 2 |
- Job Description
The role will initially be focussed on customer service. This is key to the growth of the business. Over the term of the apprenticeship all aspects of domestic and international shipping will be learnt thus becoming a shipping expert. Initial daily duties will include:-
Answering inbound customer calls and emails
Tracking shipments
Booking shipments
Making outbound call to carriers e.g. DHL, FedEx
Providing / following up quotes
General admin & sales support - Personal Qualities
Confident
Team player - Qualifications Required
English, Maths, – GCSE A* – C
- Future Prospects
Progression to Level 3
Specialise in sales, customer service or finance - What will the End Point Assessment (EPA) include
Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.
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