Ref: BA36 Student Services Business Administration Apprentice at Runshaw College

Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do.

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• Job Description

  Carry out general helpdesk duties including answering the
  telephone, relaying messages from internal/external customers,
  dealing with enquiries from students and colleagues.
  ? General office administration including monitoring and
  maintaining department online mailboxes.
  ? Provide front-line reception support within Student Services,
  welcoming students, staff, and visitors in a professional and
  friendly manner.
  ? Support the Student Administration team with enrolment,
  registration, and maintenance of accurate student records using
  college systems.
  ? Assist with processing student finance applications, including
  bursaries and discretionary support, ensuring accuracy and
  confidentiality.
  ? Provide administrative support for college transport services,
  including pass distribution, eligibility checks, and responding to
  student queries.
  ? Support the Careers team with appointment bookings, event
  administration, and maintaining careers resources and records.
  ? Respond to student enquiries in person, via email, and over the
  phone, ensuring timely and accurate information is provided or
  queries are escalated appropriately.

• Personal Qualities

  Respect others, being polite in all
  communications and appreciating their skills,
  experiences and contributions

• Qualifications Required

  GCSE Maths and English Grade A*/9 – C/4 or
  equivalent or ability to operate at this level.

  Minimum of 3 GCSEs A*/9 to D/3 (excluding
  GCSE English & Maths) or equivalent

  IT Qualification

• Future Prospects

  Potential progression

• What will the End Point Assessment (EPA) include

  EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

• Things to Consider

  Interview dates TBC

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Courses related to this vacancy

Business Administrator Apprenticeship Level 3 (WBL)