Ref: BA17 Apprentice Business Administrator level 3 at Monks Training Services Ltd

You will be responsible for providing administrative support to the Academy Programme Coordinator and the Training Coordination Team.

You will ensure that all documentation for both learners and employer are collated as well as coordinating the administration for commercial courses, Apprenticeships and Skills Bootcamps .

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• Job Description

  Main Duties:
  1. To maintain and update the Customer Relationship Management (CRM) system and any other internal management information systems.
  2. To organise bookings for commercial, apprenticeship and Skills bootcamp courses ensuring they are fully booked to make viable, booking and liaising with external trainers and internally with student records and finance.
  3. To monitor and log information on the apprenticeship CRM systems.
  4. To monitor and process all outgoing post, ensuring quick distribution, dealing personally with correspondence when required.
  5. To word process correspondence and confidential material including letters, emails, reports and other items as required.
  6. To arrange meetings, produce agendas, reserve rooms and order refreshments for such meetings.
  7. To undertake general office duties such as photocopying, filing, file preparation and maintenance.
  8. To receive incoming telephone calls and ensure all calls are handled efficiently and effectively.

  General Duties:
  1. To provide administrative support across the training centre at certain times including signing in duties.
  2. To participate in onboarding duties when necessary.
  3. To comply with all relevant Health & Safety Regulations and assist the training centre in the implementation of its own Health & Safety Policy.
  4. To comply with and actively promote the training centres Equal Opportunities and Safeguarding policies.
  5. To carry out all other duties as may be reasonably required by your line manager, or other relevant senior colleagues by agreement.

  *Due to this role operating across two sites applicants must have a full driving license and their own vehicle.

• Personal Qualities

  Ability to communicate effectively with people at all levels in an organisation
  Ability to work under pressure
  Ability to work effectively as part of a team
  Ability to work unsupervised and use own initiative
  Willingness to work flexibly when required

• Qualifications Required

  5 x GCSE A*-D / 9-3 which must include GCSE English and Maths at A*-C / 9-4 or equivalent

• Future Prospects

  Opportunities to apply for future roles in the business.

• What will the End Point Assessment (EPA) include

  This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

• Things to Consider

  In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open.

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Courses related to this vacancy

Business Administrator - Level 3 Apprenticeship (WBL)